Telegram Bot for Restaurants & Delivery
Accept orders directly in Telegram. 85% of users in Uzbekistan use Telegram — be where your customers are.
The problem
In Uzbekistan and Central Asian countries, Telegram is the primary messenger with 85% penetration. Customers prefer ordering through Telegram rather than downloading a separate app. But manually accepting orders via chat is chaos: messages get lost in conversations, there's no structured catalog, and it's impossible to automatically calculate delivery cost and time.
Operators spend 3-5 minutes per order: clarifying addresses, reading the menu aloud, writing down order contents, manually forwarding to the kitchen. During peak hours, one operator can process a maximum of 15-20 orders — other customers wait or leave. Errors are inevitable: wrong address, forgotten item, mixed-up order.
Without an automated bot, building a customer database is impossible. Chat messages aren't a CRM. You can't send mass messages, launch a loyalty program, or analyze purchasing behavior. Every customer starts from scratch, even on their tenth order. Telegram's potential as a sales channel is being used at only 10% of capacity.
The solution
Delever's Telegram bot is a full-featured online store inside Telegram. A customer opens the bot, browses the catalog with categories and photos, selects dishes, adds to cart, enters an address, chooses payment, and tracks delivery — all without leaving Telegram. No external links, no downloads — the lowest possible entry barrier.
The bot is fully integrated with the Delever ecosystem. A Telegram order automatically goes to CRM, the kitchen display, and the courier assignment system. Customers receive automatic order status notifications directly in Telegram. The loyalty program works cross-channel — points accumulate regardless of whether the customer ordered through the bot, app, or website.
For marketing, the Telegram bot is an incredibly powerful tool. You can send promotional broadcasts to all bot subscribers with conversion rates 5-10x higher than email. Segmentation by order history enables personalized offers. Customer acquisition cost through Telegram is 3-5x lower than through a mobile app because you don't need to convince customers to download something new.
Features
Product Catalog in Bot — Full catalog with categories, photos, descriptions, and prices right inside Telegram. Customers browse the menu like an app using interactive buttons. Modifier support: size, add-ons, order comments. Cart & Payment — Convenient cart with quantity editing and item removal. Integrated payment via Click, Payme, Uzum, and bank cards. Cash on delivery is also supported — customers choose their preferred method. Order Tracking — Customers receive order status updates directly in the bot chat: accepted, preparing, on the way, delivered. A map link with courier location enables real-time delivery tracking. No additional apps required. Automatic Notifications — The system automatically notifies customers about every order stage via Telegram messages. The bot also reminds about abandoned carts and offers to repeat previous orders. Telegram notification open rate reaches 80% — 4x higher than email. CRM Integration — Every order through the Telegram bot automatically enters Delever CRM. A customer profile is created with order history, contact details, and preferences. This enables personalized marketing and cross-channel loyalty programs. Promotional Broadcasts — Send mass broadcasts to bot subscribers with new dishes, promotions, and personalized offers. Segmentation by order history, geolocation, and activity. Telegram broadcast conversion is 5-10x higher than email marketing at zero channel cost.
How it works
- Bot Creation — Create a bot through BotFather in Telegram and connect it to the Delever platform with one click. Set up the bot's name, description, and avatar. The entire process takes 5 minutes.
- Menu Upload — Upload the product catalog with photos, descriptions, and prices through the admin panel. Configure categories, modifiers, and stop-lists. The menu automatically appears in the bot.
- Payment Setup — Connect payment systems: Click, Payme, Uzum, bank cards. Set up delivery zones and costs. Activate the loyalty program and promotional tools.
- Launch & Promotion — Share the bot link with customers through social media, QR codes in the restaurant, and advertising. Track subscriber, order, and conversion analytics in real time.
Comparison
Structured catalog: Delever ✅ Online payment: Delever ✅ CRM integration: Delever ✅ Delivery tracking: Delever ✅ Promotional broadcasts: Delever ✅ Customer entry barrier: Delever Минимальный
By the numbers
85% — audience reach 5 мин — bot setup time 60% — order conversion 0₽ — channel cost
Frequently asked questions
How to create a Telegram bot for a restaurant?
Creating a Telegram bot for a restaurant through Delever takes 5 minutes. You create a bot via @BotFather in Telegram, get a token, and enter it in the Delever panel. The system automatically connects the bot and loads your product catalog with photos and prices. Then you configure delivery zones, payment methods, and the loyalty program. No programming skills needed — everything is done through a visual interface.
How much does a Telegram order bot cost?
A Telegram order bot is included in the Delever platform subscription — there's no separate bot fee. The Telegram channel itself is free, unlike a mobile app that requires separate development. Delever subscription cost depends on the plan and includes all sales channels: bot, app, website, CRM. For an exact quote, leave a request on our website — our manager will select the optimal plan.
Can the bot accept payments?
Yes, the Delever Telegram bot supports full online payment. Payment systems Click, Payme, Uzum, and bank cards are connected. Customers choose a payment method right in the bot and complete payment without redirecting to external sites. Cash on delivery is also available. All payments are automatically recorded in the CRM, simplifying accounting.
How does a customer track their order?
After placing an order, customers receive automatic Telegram notifications at every stage: order accepted, sent to kitchen, preparing, courier dispatched, delivered. Along with the courier dispatch notification comes a real-time tracking map link. Customers see the courier's location and estimated arrival time. All notifications are customizable — you decide which stages to show.
Does the bot integrate with iiko?
Yes, the Delever Telegram bot fully integrates with iiko, R-Keeper, Poster, and other POS systems. Orders from the bot are automatically sent to the kitchen display in iiko, with prices, stop-lists, and stock synchronized. If an item runs out in iiko, it automatically becomes unavailable in the bot. Integration is set up by our technical team in a few hours without stopping your business operations.