CRM for Food Delivery & Restaurants

The problem

Orders get lost between messengers, Excel spreadsheets, and paper notes. A customer calls — the operator writes the address in a notebook. Another customer messages on WhatsApp — the manager copies it to the kitchen chat. A third order comes through an aggregator — it's manually entered into the POS. Every step is a point of information loss, wasted time, and lost revenue.

Without a CRM system, a restaurant doesn't know its customers. It's impossible to understand who orders regularly, who left for competitors, which dishes are popular on specific days. Repeat marketing is impossible: no contact database, no order history, no segmentation. Every customer feels new, even if they've ordered 50 times before.

Manual processes inevitably lead to errors: wrong addresses, forgotten items in orders, lost calls during peak hours. Each mistake means a lost customer and a negative review. According to our data, restaurants without CRM lose up to 30% of repeat customers simply because they can't maintain contact after the first order.

The solution

Delever CRM unifies all order channels into a single system. Orders from Telegram bots, mobile apps, websites, phone calls, and aggregators automatically flow into one database. Operators no longer need to switch between dozens of tabs — all orders, statuses, and customer information are accessible on a single screen.

A profile is automatically created for each customer with complete history: all orders, preferences, average check, order frequency, favorite dishes. This enables personalized promo campaigns: birthday discounts, bonuses for returning inactive customers, push notifications about new menu items for regular guests. The built-in loyalty program with cashback and points increases average check by 25%.

The analytics dashboard shows key metrics in real time: revenue by channel, popular items, average delivery time, customer NPS. You can see which channels bring more profit, where orders are lost, and which couriers work more efficiently. All data can be exported to Excel or integrated with your accounting system via API.

Features

Unified Order Database — All orders from every channel — Telegram, app, website, phone, aggregators — are collected in one system. No more lost orders or manual data transfers between platforms. Complete history of each order with detailed status tracking. Customer Profiles — Automatic customer card creation with complete order history, preferences, and contact details. Segmentation by order frequency, average check, and activity enables precise marketing targeting. You always know who your best customers are and who needs re-engagement. Automated Notifications — Customers receive SMS, push, or Telegram notifications at every stage: order accepted, being prepared, courier dispatched, delivered. Automated reminders for abandoned carts and inactive customers recover up to 15% of lost sales. Analytics & Reports — Dashboard with key business metrics: revenue, average check, order count, popular items, courier efficiency. Reports are generated in real time and exported to Excel. Make data-driven decisions instead of relying on intuition. Loyalty Program — Built-in cashback, points, and promo code system. Set up bonus accrual rules: percentage of order, first-order bonus, double points on specific days. According to our statistics, the loyalty program increases repeat order frequency by 40%. Messenger Integration — Connect Telegram, WhatsApp, and other messengers as order channels. All customer messages flow into a unified operator interface. The bot automatically handles routine requests, while complex questions are forwarded to a live operator.

How it works

1. Connection — Registration in the Delever system takes 15 minutes. Our manager helps set up the account, upload the menu, and connect order channels. No server installation needed — everything runs in the cloud.
2. Data Import — Transfer your existing customer database from Excel, Google Sheets, or another CRM. We support import of contacts, order history, and product catalogs. Data migrates losslessly within a few hours.
3. Automation Setup — Set up automated notifications, loyalty program rules, and trigger-based campaigns. The system automatically segments customers and launches personalized campaigns based on buyer behavior.
4. Sales Growth — Analyze data, optimize processes, and watch repeat orders grow. Our clients on average increase repeat sales by 40% within the first 3 months of using Delever CRM.

Comparison

Unified order database: Delever ✅ POS integration: Delever ✅ Telegram bot: Delever ✅ Mobile app: Delever ✅ Real-time analytics: Delever ✅ Loyalty program: Delever ✅

By the numbers

450+ — businesses use it 7 — countries 1 день — to launch 40% — repeat order growth