Top 10 CRM Systems for Restaurants — Rating and Comparison

Review of the best CRM systems for the restaurant business in 2026. Comparison of features, prices, integrations and user reviews.

Article

Choosing a CRM for a restaurant is a decision that affects marketing efficiency, order management, and customer base management. We analyzed 10 popular solutions and compiled an objective rating for the CIS and Uzbekistan market.

## Evaluation Criteria

We evaluated each CRM on 5 parameters:

- **Functionality** — set of tools for restaurants

- **Integrations** — compatibility with POS, messengers, payment systems

- **Ease of use** — interface, mobile access

- **Cost** — price/feature ratio

- **Support** — response speed, quality of help

## 1. Delever CRM

Built-in CRM in the delivery platform. Best choice for businesses wanting both delivery and CRM in one solution.

- Automatic customer segmentation

- Push notifications and SMS campaigns

- Loyalty program with cashback

- Integrations: iiko, R-Keeper, Poster, Jowi, Payme, Click

- Price: included in the platform plan

## 2. iiko CRM

Powerful CRM built into the iiko ecosystem. Suitable for those already using iiko as POS.

- Deep guest analytics

- Bonus program

- Automatic promotions

- Downside: only works with iiko

## 3. Poster CRM

Simple and intuitive solution for small establishments.

- Basic segmentation

- SMS campaigns

- Integration with Poster POS

- Downside: limited automation capabilities

## 4. amoCRM

Universal CRM with wide customization options.

- Flexible sales funnels

- Integration with Telegram and WhatsApp

- API for custom integrations

- Downside: not tailored for restaurant business, requires setup

## 5. Bitrix24

Comprehensive solution for large teams.

- CRM + task management + communications

- Extensive integration marketplace

- Downside: complex interface, overkill for a small restaurant

## 6-10. Other Solutions

- **RetailCRM** — great for multichannel sales but expensive

- **Jowi CRM** — built into Jowi POS, popular in Uzbekistan

- **SalesForce** — world leader but too expensive and complex for small business

- **HubSpot CRM** — free basic plan but no restaurant specialization

- **R-Keeper CRM** — built into R-Keeper, good for chains

## Comparison Summary

When choosing a CRM, consider your business scale:

- **1-3 locations** — Delever CRM, Poster CRM, Jowi CRM

- **3-10 locations** — Delever CRM, iiko CRM, amoCRM

- **10+ locations** — iiko CRM, Bitrix24, RetailCRM

## Conclusion

The best CRM is the one that solves your specific problems. For restaurants with delivery, the optimal choice is a platform with built-in CRM (Delever, iiko). For large chains without delivery — amoCRM or Bitrix24 customized for your processes.