MAXWAY — Faster, More Accurate, More Profitable

MAXWAY is a fast-growing fast food chain with 30+ locations. Problems: long delivery time (50+ minutes), high late delivery rate (18%), inefficient courier distribution, many customer complaints.

The challenge

MAXWAY is a fast-growing fast food chain with 30+ locations. Problems: long delivery time (50+ minutes), high late delivery rate (18%), inefficient courier distribution, many customer complaints.

The solution

Implemented Delever operations module: 1) Automatic order distribution to nearest locations. 2) Courier route optimization (order batching). 3) Real-time tracking for customers and operators. 4) Zone analytics: identified "problem" areas and added locations.

Results

Delivery Time: 50 мин → 32 мин (-35%)

Late Deliveries: 18% → 4% (-78%)

Orders/Courier/Shift: 12 → 18 (+50%)

Delivery Rating: 3.8 → 4.6 (+0.8)

Customer quote

Delever turned chaos into a system. Before, dispatchers manually distributed orders, now everything is automatic. Couriers handle more, customers are happy. — Бобур Рахимов, MAXWAY Operations Director