Grand Lavash — From Aggregators to Own Delivery System

Grand Lavash is a popular lavash chain in Nukus with 5+ locations. Before Delever, 80% of delivery was through aggregators with 25-30% commission. Website and Telegram orders were manually entered into iiko, causing errors and delays. No unified customer database or channel analytics.

The challenge

Grand Lavash is a popular lavash chain in Nukus with 5+ locations. Before Delever, 80% of delivery was through aggregators with 25-30% commission. Website and Telegram orders were manually entered into iiko, causing errors and delays. No unified customer database or channel analytics.

The solution

Implemented Delever with full integration: 1) Two-way sync with iiko — orders automatically go to POS, stop-lists update in real-time. 2) Launched Telegram bot and updated website with online payment. 3) Set up loyalty program with cashback. 4) Connected own couriers with Delever app.

Results

Monthly Delivery Revenue: $15K → $21.7K (+45%)

Own Channels Share: 20% → 55% (+35%)

Average Check: $6.50 → $8.60 (+32%)

Delivery Time: 45 мин → 32 мин (-29%)

Customer quote

Delever helped us regain control of delivery. We used to pay millions to aggregators, now that money stays with us. Most importantly — we know our customers and can work with them directly. — Бахтияр Утемуратов, Grand Lavash Director